Organisation: Service Strategies Corporation
Category: Team Building
Description: The performance of the support team has a direct impact on the business results of the organization. A productive support management team is normally mirrored in organizational success. Yet too often, support team performance is affected by conflicts, misunderstandings, and frustration with the result that the organization does not deliver on its performance promise. In today's support environment, problems are more complex, products are integrated across diverse functional groups, and teams must work together effectively in order to increase performance with fewer resources.
This 2-day course focuses on strategies for building productive, collaborative teams to help their organizations achieve diverse and challenging business goals. Participants will learn strategies and skills to achieve greater employee morale and higher employee retention, produce a quicker response to changes in the business environment, and create a greater alignment between organizational goals and team output.
Benefits of attending the Teambuilding for Support course include:
Experience a comprehensive self-assessment covering temperament, functions and type to understand communication and interaction preferences
Recognize stressors and identify strategies for managing the stress response associated with each temperament and type
Use questioning and behavioral cues to indicate an individual's communication preferences
Identify the connections and potential conflicts between each temperament and type as they affect teamwork
Learn to adapt each style to communicate and work more effectively with others in the team
Learn the critical characteristics of high-performing teams
Create an action plan customized to the individual team and its needs
Establish an action plan to apply these skills and techniques in everyday situations
Who Should Attend:
Support Center Managers
Support Engineers
Support Analysts
Support Team Leaders
Duration- 2 days
Price: NA
Contact: Service Strategies Corporation
17075 Via Del Campo
San Diego, CA 92127
email:
website:
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