Organisation: JB International
Category: Service Management
Description: Who should attend: The programme is suitable for candidates who have been in IT for at least 5 years and have relevant experience. Candidates wishing to take this examination must hold the ISEB/EXIN Foundation (or the Network Services Management certificate which gives exemption).
This programme is made up of two separate one week training courses, followed by one, or optionally two revision days. It leads to the formal ISEB Manager's Certificate in IT Service Management.
Course Content
This is an intensive training programme, designed for those with at least five years relevant experience of IT and the Service Management disciplines. The course is based upon the OGC's IT Infrastructure Library (ITIL) publications "Best Practice for Service Support" (the blue book) and "Best Practice for Service Delivery" (the red book). Copies of these publications are included in the price of the course.
The course is offered as part of JB International's public UK schedule. JB International also offers the course worldwide on client's own premises or a venue of their choosing. See our In-house schedule of courses.
The programme of courses is scheduled to lead up to the ISEB examinations, which are held quarterly, at the end of January, April, July and October.
Since their introduction in 1991, the IT Service Management certificates offered by the Information Systems Examination Board (ISEB), part of the British Computer Society, and Stichting EXIN, the Dutch Examination Institute, have become the de-facto professional qualifications recognised throughout the world.
We offer delegates knowledge, experience and techniques to ready them for these qualifications. This training and qualification will assist in enabling the delegates to offer a significant and effective contribution in implementing IT Service Management within their own organisations.
This training programme consists of two one-week training courses, followed by an optional two-day revision package. The examinations are held four times a year at the end of January, March, July and October at various locations.
The courses contains a combination of
Lectures
Tutorials
Debates
Assignments
Mock examinations marked to ISEB/EXIN standards
Registration for examinations
Duration: 2 weeks
Price: POUND £3000
Contact: JB International
1345 High Road
Whetstone
London
N20 9HR
email:
website:
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