Organisation: BSI Training
Category: Secretarial Skills
Description: course description
Top level managers rely heavily on their personal assistants to help them achieve corporate success. It is understood that secretaries should have excellent word processing, typing and shorthand knowledge. However, there is far more to the role than just administration. This programme offers the PA training in the areas beyond technical expertise which will improve their personal effectiveness.
Benefits to your business
Delegates who attend will gain
The confidence and self-assurance to deal with any task in a fresh way
A more positive attitude towards your role within your company
A greater understanding of the importance of effective communication skills and how to use them to your full advantage
Course structure
The role of the executive secretary
Time management
Assertiveness training
How to say "no" without becoming intimidating or aggressive
Dealing with conflict
Negotiating solutions
Communication skills
Body language
Positive thinking
Listening skills
Dealing with difficult people and difficult situations
Organisational ability
Working for more than one person
Confidentiality
Effective telephone behaviour
Diary management
How to project an image of self-confidence and professionalism
Self-development for the future
Further information
2-day course including refreshments, lunch and course notes
Price: POUND £820 + VAT
Contact: BSI Training
PO Box 9000
Milton Keynes
MK14 6WT
United Kingdom
email:
website:
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