Organisation: Learning Tree International
Category: Relationship Management
Description: You Will Learn How To
Build a strong alignment between IT and the business
Plan a strategy that positions you as a trusted IT advisor to key stakeholders
Perform an analysis of IT's services and culture
Choose IT projects that have a high likelihood of building trust
Create clear and effective service delivery agreements, including SLAs, MOUs and MOAs
Differentiate your internal IT services from competitive solutions
Course Benefits
A successful relationship manager will bridge the divide that often arises between a business unit and its IT department. In this course, you learn the best practices of an IT Relationship Manager (ITRM) for facilitating actionable IT solutions that provide value to the business and satisfy the needs of business stakeholders. You learn to take on the role of the trusted IT advisor who can align the needs of the business with IT services.
Who Should Attend
Business analysts, project managers, IT department managers, IT executives, business/IT liaisons or anyone who establishes, manages, and maintains the relationship between IT and the business.
Extensive performance-based activities throughout this course immerse you in the role of an IT Relationship Manager. You gain practical experience in both the technical and social nuances of serving as a trusted IT advisor to the business. Activities include:
Experiencing trust firsthand through a dynamic simulation
Evaluating stakeholders to determine their level of influence and power
Uncovering and documenting an IT organization's catalog of services, including catalog management
Recommending solutions to complex, simulated IT relationship problems
Negotiating and documenting business agreements using industry-standard formats
Collaborating with others to foster new ideas and innovations
Assessing performance with a relationship scorecard
Duration: 3 Days
Price: USD $2,550
Contact: Learning Tree International
2300-160 Elgin Street
Ottawa, Ontario K2P 2N8
Canada
email:
cncourses@learningtree.com
website:
Learning Tree
Service Available In :
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