Organisation: Business Training Media, Inc.
Category: Quality Management
Description: Training your employees to give customers exactly what they want and need is the way your business attracts and keeps customers. This 16-page colorful booklet describes TQM and the steps for a continuous improvement process that encourages employee commitment to error-free work and customer satisfaction.
Topics covered in this booklet include:
Giving 100% effort 100% of the time
4 steps of continuous improvement
Planning for quality
Measuring quality
How to handle quality problems
Giving customers quality service
All Booklets feature:
Full color illustrations to capture attention
Simple, easy-to-read text for comprehension
16 pages for fast, effective training
Carefully researched and reviewed content
Quiz and acknowledgement form to document training
Affordable pricing
Total Quality Management and You (booklets/ 50 pack)
Price: USD $74.50
Contact: Business Training Media, Inc.
4108 Havenhurst Drive
Encino, CA 91436
USA
email:
website:
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