Organisation: GBdirect Ltd
Category: Personal Development
Description: CourseCourse Synopsis
Over the past years, the working relationship between executive secretaries and their managers has changed dramatically. What used to be a 'working for' concept has changed to a 'working with' proposition.
No longer are secretaries seen as errand runners or typists. They are now reliable and essential partners to their boss.
This new role calls for flexibility and a broad portfolio of skills, including problem solving and the ability to communicate at many levels, with tact and diplomacy.
This course is designed to develop those skills essential to making the partnership concept into a reality. It will be the first step towards achieving the partnership ensuring growth and rewards for you and your manager.
Office administrators, secretaries and PAs who wish to develop their skills to make a successful partnership with their manager(s) will benefit from attending this course.
Course Objectives
Delegates will learn how to:
Recognise the changing role of the secretary
Explain the business partnership concept
Analyse your manager's work style
Review your current responsibilities and consider the responsibilities your manager could empower you to do
Determine future goals and objectives
Identify interpersonal skills that promote success using effective non-verbal and verbal communication
Develop a strategy to persuade and influence your manager
Apply the seven-step process for problem-solving and decision-making
Demonstrate assertiveness skills with confidence
Present yourself professionally, using effective non-verbal and verbal communication
State why conflict happens and be able to deal with it effectively
Give and receive constructive criticism
Describe the importance of recognising and maintaining your professional image
A 2-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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