Organisation: Learning Tree International
Category: Personal Development
Description: You Will Learn How To
Effectively handle conflict using a powerful conflict resolution method
Anticipate the causes of conflict and respond proactively
Manage strong emotions in a conflict situation
Remove barriers to cooperation
Create productive outcomes and reach a final agreement
Embrace conflict as an opportunity for team and organizational growth
Course Benefits
Workplace conflict has an impact on more than the individual--it creates a ripple effect, the repercussions of which are felt throughout the team and the organization. In this course, you are fully engaged in realistic work scenarios in which you gain practical experience recognizing causes behind interpersonal conflict, targeting emotional triggers that create conflict, and applying proven techniques and strategies to build an environment of cooperation.
Who Should Attend
Managers, business professionals, and anyone interested in productive solutions to conflict in the workplace.
Experiential activities, which include role-playing and video scenarios, allow you to simulate real-world situations and practice the skills presented throughout the course. Activities include:
Diagnosing the conflict
Identifying your "hot buttons"
Developing emotional mastery
Using effective body language
Enabling productive conflict in teams
Articulating what the other person wants
Creating rapport with other people
Defusing angry situations
Beginning the conversation safely
Identifying shared interests with active listening
Taking different points of view
Creating a shared vision
Building your personal action plan
Duration: 3 Days
Price: USD $2,550
Contact: Learning Tree International
2300-160 Elgin Street
Ottawa, Ontario K2P 2N8
Canada
email:
cncourses@learningtree.com
website:
Learning Tree
Service Available In :
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