Organisation: GBdirect Ltd
Category: Personal Development
Description: Course Synopsis
Hate having to deliver difficult messages?
Shy away from giving feedback even though it is needed and perhaps wanted?
Avoid confrontation at all costs?
Do senior people / 'different' people intimidate you?
Do people take advantage of you?
Shy away from delivering embarrassing messages
Agonise how to give a message that you do not totally understand or agree with?
If the answer is "YES" - this is the course for you!
Confident and capable communicators will share knowledge and create clarity in whatever forum they operate in. Improving your message delivery will give you massive benefits in terms of the speed and comprehension of your message.
Be prepared to discuss the particular situations that cause you the most concern / worry.
Course Objectives
On completion of this training course, delegates will be able to:
Discover why certain messages or situations make you uncomfortable
Understand the 3 golden rules of communicating and why this helps give difficult messages
Understand how to introduce difficult messages using structured thinking techniques
Assess your motivational standpoint (using SDI)
Understand other people's motivations
Realise how you may be seen by others with different motivations
Assess your current level of assertiveness
Realise the best (and worst) strategies for dealing with different conflict styles and understand how your own style effects outcomes
Identify the information that is essential to the message you want to carry to the recipient
Structure your response to support the message
Understand the key stages in preparing and delivering effective messages
Increase rapport and trust with colleagues through understanding their motivations (whether they attend or not)
A 2-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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