Organisation: GBdirect Ltd
Category: Personal Development
Description: Course Synopsis
The office professional's role calls for flexibility and a broad portfolio of skills including self-motivation, assertiveness, and dealing with difficult people.
The ability to communicate effectively at a wide range of levels with tact and diplomacy is fundamental for a multi-skilled professional.
This course is designed for office administrators, secretaries and PAs, to assess and evaluate existing skills and techniques and to develop those skills essential for successful office and administrative support.
Administrators, secretaries and PAs, who want to enhance their office and administrative support skills will benefit from attending this course.
Course Objectives
Delegates will learn how to:
State how the role of office professional has evolved
Evaluate your areas of strength and your areas for improvement in the office environment
Accept new challenges and responsibilities with confidence
Establish what motivates you at work
Demonstrate influencing and assertiveness skills using effective non-verbal and verbal communication
Define your preferred working style and relating it to your interaction with others
Analyse creative thinking techniques and further ways of using your initiative
Identify the best way to deal with challenging people using recognised communication models
Review stress and how to limit its effects on you
A 2-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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