Organisation: GBdirect Ltd
Category: Personal Development
Description: Course Synopsis
Are you striving for customer excellence: not just satisfaction?
Need to make your service stand out from your competition?
Want to learn creative skills to create a new, customer-centric way of doing things?
Do you have internal or external customers who you need to impress?
Want to learn to deal with difficult people and conflict?
If the answer is "YES" - this is the course for you!
Create a loyal base of adoring customers. Sound like a dream?
Go on - we double dare you to be different.
Good customer service and relationship management lie at the heart of customer delight and are the key to obtaining a competitive edge. Surveys reveal that customer care skills are a major concern to the buying public who rightly expect service excellence not just satisfaction.
You will practice and develop your personal skills in providing superior customer service. We concentrate on the need for excellent face-to-face communication techniques, so that even under pressure a professional and confident manner is always portrayed. You will be taught creative thinking skills and use them to imagine new ideas for creating awesome customer service for your area of the business. This should be visible to those inside and outside of the company.
Course Objectives
On completion of this training course, delegates will be able to:
Identify what excellent customer service really means
Think and feel like a customer
Establish what the customer expects now
Develop enhanced customer care skills
Deal with difficult situations
Understand how you are motivated
Learn to spot conflict signals different to your own
Use listening skills
Adapt your communication skills
Build rapport quickly
A 2-Day Course
Price: POUND £845 (+VAT)
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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