Organisation: BCE Elix
Category: Performance Management
Description: Duration
2 days - Symposium Express
5 days - Symposium Server
Objectives
This workshop prepares you to apply the "best practices" of today's contact centers through Symposium's enabling capabilities. It will teach you which Symposium reports you should focus on and why. You will learn how to easily and purposefully use the enhanced management reports to fully leverage your Symposium technology investment.
Description
The Symposium Performance package is all about value. Along with improved functionality, your new Symposium solution gives you enhanced management reporting. But the best features, functionality, and reporting in the world are only of real value if you and your people know how to use them to:
Improve productivity
Lower costs
Enhance customer relationships
Make better strategic and tactical decisions
Accomplish your business objectives
The Symposium Performance Package wraps an interactive workshop around your Nortel Symposium technology. This workshop will equip you and your people to manage your contact centre performance more effectively by using, among other things, the Symposium reports we have developed.
Course Fees
$3,000.00 per Symposium Express Workshop
$10,000.00 per Symposium Server Workshop
Price: USD $3000.00
Contact: BCE Elix
14 Commerce Place
5th Floor
Verdun
QC, Canada
H3E 1T5
email:
website:
Service Available In :
::