Organisation: Right Track Consultancy
Category: Interviewing Skills
Description: Interviews in Context--
Types of interview in the work place including appraisal, discipline/grievance, selection
The role of company policies and procedures (client specific)
Awareness of the latest legislation for all three interview types
Interview Content and Approach--
The balance of communication skills used during an interview
Initial impressions and their influence
Types of question and their outcomes
Questioning techniques
Active listening to build rapport
Non-verbal signals
Remaining objective
Keeping accurate records
Complying with the law
Communicating next steps
Closing positively
Planning and Preparation--
Structures for different types of interview
Creating an appropriate environment for different types of interview
The importance of time management and organisation skills
Administration
Gathering the facts
Setting objectives
Communicating the process with the interviewee
Post-Interview Activities--
Keeping everyone informed of actions
Data storage and other administrations including data protection
Monitoring outcomes
When to offer post-interview feedback
Price: NA
Contact: Right Track Consultancy
Brockhill Court,
Brockhill Lane,
Redditch, B97 6RB,
UK
email:
website:
Service Available In :
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