Organisation: GBdirect Ltd
Category: HR Management
Description: Course Synopsis
Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed.
This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict does arise. It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships.
Anyone who has to deal with situations where there is a difference in personalities, values or standards that may lead to confrontation would benefit from attending this course.
Course Objectives
Delegates will learn how to:
Recognise the root causes of all forms of conflict
Define the characteristics of conflict in general
Identify your preferred style for dealing with conflict
Describe the importance of interpersonal behaviours when dealing with conflict
Select the most appropriate tactic for dealing with conflict
Recognise how different types of behaviour can impact on conflict situations
Identify the four stages in facilitating confrontation and reconciliation
A 1-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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