Organisation: GBdirect Ltd
Category: General Management
Description: Course Synopsis
Are you considering transferring the management of one or more non-core operations to an external service provider?
Are you less than 100% certain that this is the right decision?
Do you need some guidelines on what to consider in making this decision?
Are you considering offshore service providers as well as those within the UK?
Do you want to know what processes and documentation you should have in place when requesting Tenders?
Are you unsure of the Acceptance Criteria you should apply when choosing your Service Provider?
Do you need advice on what steps to take before and after contract?
Do some of the terms and conditions in Service Contracts seem archaic and confusing?
Are you not sure of the effectiveness and timing of your Contracts and Service Level Agreements?
Are you concerned about the problems you might encounter in the handover process?
Do you feel apprehensive about the day-to-day management and measurement of the Service Provider's performance?
Do you need to put processes in place for the contract review?
Is it possible that sometime in the future you may wish to change suppliers or bring the service back in-house?
If the answer is "YES" - this is the course for you!
You will explore the whole process from the inception of the idea through to end of the contract life.
The will be opportunities throughout the course to consider a case study scenario and practice the review of documents, the decisions on what to include and the processes that should be put in place to maintain a proper working relationship.
Course Objectives
On completion of this training course, delegates will be able to:
Understand the criteria they should apply in making the decision to outsource
Be prepared for the issues that will arise in requesting and receiving Service Provider tenders and questionnaires
Judge which Service Provider is likely to best satisfy your Acceptance Criteria
Understand the fundamental structure of a contract, service level agreements and quality plans, some of the major issues that could occur when using offshore providers, and the nature of the legalese found in Service Contracts
Be aware of why, when and how to conduct Service Audit and Due Diligence
Understand the main issues that will affect them at the time of change to the new provider
Realise the measures metrics and service levels they expect of a service provider and the ways in which these may be gathered
Be aware of the steps to be taken before Contract review and be comfortable that they have prepared sufficiently to negotiate renewal or cancellation
Understand the added complexities in changing providers or bringing the service back in house
A 2-Day Course
Price: POUND £845 (+VAT)
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
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