Organisation: The Management Centre
Category: Emotional Intelligence
Description: Benefits to you and your organisation
Feel confident and in control in challenging situations
Reduce stress and maintain motivation and momentum under pressure
Handle difficult people, colleagues, customers, and service users
Core modules
What is Emotional Intelligence (EI)?: discover the origins of EI and some of the thinking underpinning its importance as distinct from 'conventional' intelligence
Key elements: understand the management implications of the key EI elements – self-awareness, motivation, empathy and social skills
Measure your own EI: use a tool developed by =mc to identify your current strengths and areas to improve
Using EI at work: find out how to use EI techniques effectively in meetings, appraisals, presentations and even emails
Self-awareness: explore how to become more aware of yourself, your own feelings and the impact you have on others
Self-regulation: acquire techniques to maintain a balanced perspective on yourself and your feelings
Motivation: understand your own motivation and how to maintain and nurture it using 'push' and 'pull' drivers
Empathy: handle difficult situations – use fact-feeling loops to understand the emotional content of someone's experience and help them find solutions
Social skills: move beyond seeking popularity – learn how to build rapport with others quickly and effectively in difficult situations
Using EI in leadership: explore how you can use EI in leadership settings to share vision and ideas effectively
Learning approaches
The programme uses a series of questionnaires, case studies, exercises and inputs structured to help you develop an understanding of EI and its potential.
Who should attend?
Anyone – from senior managers to supervisors – keen to understand how this emerging body of learning can help improve performance and effectiveness at work and beyond.
Duration - 1 Day
Price: POUND £210+VAT
Contact: The Management Centre
Blue Jay Works
117 Gauden Road
London SW4 6LE
UK
email:
website:
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