Organisation: GBdirect Ltd
Category: Customer Service
Description: Course Synopsis
The manager's role in business is to ensure that their company continues to grow by attracting new customers and keeping existing ones. To fulfil the second part of this statement the manager must be secure in the knowledge that their customers are satisfied with the service they receive. Managers must also ensure that staff are aware of their responsibilities in delivering the best service available and support them at every opportunity.
Managers who wish to enhance the image and effectiveness of the organisation's provision of customer service will benefit from attending this course.
Course Objectives
Delegates will learn how to:
Identify your internal and external customers
Explain your role in the provision of customer service
Clarify customer requirements and expectations
Identify the resources required to ensure staff can fulfil their responsibilities
Support your teams so they provide consistent excellent service
Set personal and corporate customer service goals
Contribute effectively to corporate customer service strategies
Be an effective customer advocate
A 2-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
NA
Service Available In :
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