Organisation: GBdirect Ltd
Category: Customer Service
Description: Course Synopsis
A lot of emphasis is often given to providing excellent customer care - but how does this affect you if your job role means you only deal with colleagues within your organisation?
The ability to provide excellent service to your internal customers is an essential business skill, enabling others around you to work effectively and efficiently.
This course is designed to help participants further develop skills that will enable them to identify their customers and meet the challenge of consistently providing the best customer service available.
Anyone who deals with internal customers on a day to day basis will benefit from attending this course.
Course Objectives
Delegates will learn how to:
Explore the importance of your role to the organisation
Identify who your customers are
Identify what makes customer care count and set personal customer care goals
Obtain from customers a clear understanding of their expectations
Solve problems on behalf of your customers and know how to handle complaints effectively
Demonstrate the importance of taking responsibility to achieve customer satisfaction
State your preferred working style and how that may clash with the styles of others
A 1-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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