Organisation: GBdirect Ltd
Category: Customer Service
Description: Course Synopsis
The ability to deliver a service that will 'delight your customers every time' will help to give your company a vital competitive edge. However, if the image of the organisation is to be enhanced, then individuals will have to meet the challenge of providing the best customer service available; and that usually requires improvements to the service customers presently receive.
This course is designed to help participants develop strategies that will enable them to meet the challenge of consistently providing the best customer service available.
Anyone who deals with external customers face to face and over the telephone will benefit from attending this course.
Course Objectives
Delegates will learn how to:
Explore the importance of customer care and know how to develop a customer care charter
Identify what makes customer care count and set personal customer care goals
Solve problems on behalf of your customers and know how to handle complaints effectively
Enhance communication skills which will enable you to achieve the results you want
Develop strategies for measuring customer satisfaction and identify ways of implementing change in response to customer needs
A 1-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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