Organisation: GBdirect Ltd
Category: Customer Service
Description: Course Synopsis
The ability to build and maintain rapport with customers over the telephone is an essential business skill. The challenge of meeting customer expectations over the telephone requires the ability to perceive customer requirements and respond appropriately.
This course is designed to help participants build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first impression every time.
Anyone who uses the telephone to communicate with internal and external customers will benefit from attending this course.
Course Objectives
On completion of this training course, delegates will have learned how to:
Portray to your customer a positive image of your company
Demonstrate the importance of taking responsibility to achieve customer satisfaction
Obtain from customers a clear understanding of their expectations
Handle challenging callers calmly and confidently
Demonstrate how you will reassure customers that their needs will be satisfied
A 1-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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