Organisation: GBdirect Ltd
Category: Customer Service
Description: Course Synopsis
Most organisations these days have an IT helpdesk. The people that provide the service are usually hand picked for their technical expertise. However, that same expertise can get in the way of assisting others with their problems. An understanding of how others learn can mean the difference between a helpful help desk and a hopeless one.
This course is designed to give participants a greater understanding of the role IT support plays in the organisation and to enhance the skills necessary to run an effective helpdesk service.
Course Objectives
On completion of this training course, delegates will have learned how to:
Define the role of an effective helpdesk
Develop your telephone technique and be able to handle challenging customers assertively
Provide more effective 'at desk' support
Show how proactive help can prevent small problems from developing into larger ones
Promote the value of your helpdesk as the provider of an essential service
Produce a Personal Helpdesk Action Plan for implementation back at the workplace
A 1-Day Course
Price: NA
Contact: GBdirect Ltd
Training Division
Bradford Design Exchange
34 Peckover Street
BRADFORD
BD1 5BD
West Yorkshire
United Kingdom
email:
training@gbdirect.co.uk
website:
GB Direct
Service Available In :
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