Organisation: Learning Tree International
Category: Customer Service
Description: You Will Learn How To
Provide exceptional customer service that achieves results and gets noticed
Adopt the skills and techniques that routinely deliver positive customer experiences
Maximize the customer value of your face-to-face, phone or Web-based interactions
Deal effectively with difficult customers and turn complaints into opportunities
Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
Demonstrate a positive, confident and professional approach with internal and external customers
Course Benefits
Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization.
Who Should Attend
Call center, help desk, hotline, front-line or support staff who deliver customer service in person, by phone or via the Web. This course also benefits those wishing to acquire the skills, tools and techniques to build effective customer relationships.
A media-rich environment immerses you in real-life customer service situations. Experiential activities, including role-playing, and simulated video and audio scenarios, allow you to practice the skills presented throughout the course. Activities include:
Profiling your customer service skills
Assessing your assets and opportunities
Associating with the emotional aspects of the customer experience
Modeling effective responses to typical customer service scenarios
Jargon-busting and slang-slaying
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Responding assertively to unreasonable requests
Demonstrating empathy and building rapport
Creating productive outcomes
Delivering a Personal Statement of Commitment
Duration: 3 Days
Price: USD $2,550
Contact: Learning Tree International
2300-160 Elgin Street
Ottawa, Ontario K2P 2N8
Canada
email:
cncourses@learningtree.com
website:
Learning Tree
Service Available In :
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